Privacy policy

J.E.T. Stitching is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how it is protected.

1. Information We Collect

When you place an order, submit a form, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Uploaded artwork files

  • Payment confirmation details

We only collect information necessary to process orders and provide support.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Communicate about your order

  • Provide quotes

  • Send proofs or production updates

  • Respond to customer service inquiries

  • Improve website functionality

We do not sell or rent your personal information.

3. Payment Information

Payment processing may be handled through secure third-party payment providers. J.E.T. Stitching does not store full credit card details on our servers.

4. Artwork & Uploaded Files

Artwork and files submitted for production are used solely for fulfilling your order. By submitting artwork, you confirm you have the legal rights or permission to use that content.

We are not responsible for unauthorized use of copyrighted or trademarked material submitted by customers.

5. Data Security

We take reasonable steps to protect your information. However, no online transmission or storage system can be guaranteed 100% secure.

Customers are responsible for maintaining the security of their own devices and accounts.

6. Cookies & Website Data

Our website may use cookies or similar technologies to:

  • Improve browsing experience

  • Analyze site traffic

  • Maintain shopping cart functionality

You may disable cookies in your browser settings if preferred.

7. Third-Party Services

We may use third-party services for:

  • Payment processing

  • Shipping

  • Website hosting

  • Analytics

These providers have their own privacy policies governing how they handle data.

8. Your Rights (Canada)

If you are located in Canada, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal data where applicable

To make a request, email:
jetstitching@outlook.com

9. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated effective date.

10. Contact Information

If you have questions regarding this Privacy Policy, contact:

J.E.T. Stitching
6217 Sixth Line New Tecumseth, ON L0G 1W0 Canada
Phone: 416-558-6189
Email: jetstitching@outlook.com