Terms of service

Terms of Service

J.E.T. Stitching – New Tecumseth, Ontario, Canada
Effective Date: [Insert Date]

These Terms of Service govern all orders, services, and transactions with J.E.T. Stitching. By placing an order, submitting artwork, or using our services, you agree to the terms below.

1. Custom-Made Products

All products are custom-made. Because of this:

  • All sales are final

  • No refunds or returns are offered

  • Orders are produced exactly as submitted

Customers are responsible for reviewing spelling, sizes, colours, and placement before confirming an order.

2. Artwork Responsibility

By submitting artwork, you confirm:

  • You own the rights or have permission to use the design

  • The file is final and approved for production

  • The resolution and background removal are correct

We do not correct spelling, resize files, improve resolution, or modify artwork unless design services are specifically requested.

Low-resolution or improperly prepared files will be printed or stitched as submitted.

3. Logo Digitizing (Embroidery)

Embroidery requires a digitized stitch file. PNG, JPG, or PDF files are not embroidery files.

If your logo has not been digitized:

  • Digitizing must be completed before production

  • Additional fees may apply

Fine details, gradients, or extremely small text may not translate well into embroidery. Adjustments may be required for stitch quality.

4. DTF & Sublimation Application

For DTF and sublimation products:

  • Customers are responsible for following provided pressing instructions

  • Incorrect temperature, pressure, or fabric choice may result in application failure

We are not responsible for damage caused by improper application.

5. Colour Variations

Colour variations may occur due to:

  • Fabric type

  • Thread type

  • Heat press variables

  • Monitor and screen display differences

Exact colour matching is not guaranteed unless previously discussed.

6. Production & Turnaround

Production time depends on:

  • Service type

  • Order quantity

  • Artwork readiness

  • Current workload

Deadlines must be confirmed before ordering. We are not responsible for delays caused by incomplete information or file issues.

7. Damages & Errors

Customers must inspect orders upon receipt.

If an item is defective, damaged, or incorrect:

  • Contact us immediately

  • Provide order details and clear photos

Failure to report issues promptly may void eligibility for review.

8. Shipping & Risk

Once an order leaves our location, shipping carriers assume responsibility for transit.

We are not responsible for:

  • Carrier delays

  • Lost packages due to incorrect addresses

  • Delivery timing guarantees

Customers are responsible for providing accurate shipping information.

9. Payment Terms

Orders must be paid in full before production begins unless otherwise agreed in writing.

We reserve the right to refuse service for:

  • Incomplete payment

  • Suspected fraudulent activity

  • Copyright or trademark violations

10. Limitation of Liability

J.E.T. Stitching is not liable for:

  • Customer-submitted spelling errors

  • Incorrect sizing selected by the customer

  • Improper file preparation

  • Improper heat application by the customer

  • Lost profits or indirect damages

Our liability is limited to the value of the product purchased.

11. Changes to Terms

These Terms of Service may be updated at any time. Continued use of our services constitutes acceptance of any revisions.

12. Contact Information

J.E.T. Stitching
6217 Sixth Line New Tecumseth, ON L0G 1W 0

Canada

Phone: 416-558-6189
Email: jetstitching@outlook.com